Contact Us
Questions, corrections, feedback or responsible gambling concerns — this page explains how to reach the team behind Online Casino List, what we can help with, and what to expect when you get in touch.
We are an independent comparison and review platform covering online casinos available to residents of the United States. We do not operate a casino, accept deposits or run games. What we do is research, verify and publish honest assessments so US players can make informed decisions before they commit real money to any site.
What We Can Help You With
Before writing in, it is worth knowing the kinds of questions we are best placed to answer:
- Editorial queries — a factual concern about one of our reviews, a rating or the bonus terms we have published
- Free spins information — questions about how we assess, compare and verify free spins offers across the casinos we cover
- Responsible gambling — if you or someone you know needs support, we can point you to the right resources; see also our responsible gambling guidance
- Partnership or press enquiries — commercial or media questions directed to the right person from the outset
- Site corrections — if you spot outdated information, a broken link or anything that looks wrong, please flag it
We cannot intervene in disputes with individual casinos, reverse account decisions, process withdrawals or access any player account data. For account-specific issues, the casino's own customer support team is the correct first contact.
What We Cannot Do
A few common requests we are not able to assist with, so you are not kept waiting for an answer that cannot come:
- Recovering funds from a casino — this is outside our remit entirely
- Confirming whether a specific casino will accept a player from a particular US state — licensing and geo-restrictions change; always verify directly with the operator
- Providing legal or financial advice
- Guaranteeing outcomes, bonus availability or wagering terms on behalf of any listed site
How Our Reviews Work
Online Casino List earns revenue through affiliate arrangements. When a reader follows a link to a casino and signs up, we may receive a commission. This commercial relationship does not determine rankings or ratings — operators cannot purchase better scores or editorial coverage. Our assessments are based on researched criteria including licensing status, game range, banking options, bonus conditions and responsible gambling tools. You can read more about who we are on our About Us page.
Responsible Gambling — Urgent Help
If gambling is causing harm to you or someone close to you, please do not wait to contact us — reach out directly to a support organisation. These are available around the clock:
- National Problem Gambling Helpline — 1-800-522-4700 (call or text, 24/7)
- Gamblers Anonymous — ga.org
- National Council on Problem Gambling — ncpgambling.org
Every licensed online casino operating in a regulated US state is required to provide self-exclusion tools, deposit limits and spending caps. If you need guidance on how to use those tools, our responsible gambling page walks through the options available to US players.
Our Editorial Standards
Every casino we cover must hold a valid licence issued by the relevant state gaming authority or a recognised offshore regulator accepted in the markets where it operates. We verify that sites use HTTPS encryption, publish their bonus terms in full, and offer meaningful responsible gambling controls before we list them. Free spins offers — the focus of much of our comparison work — are assessed on the same basis: we check wagering requirements, eligible games, expiry windows and any withdrawal caps that apply to winnings.
We also review our published content on a rolling basis. If you believe something we have written is inaccurate or has become outdated, telling us is the most useful thing you can do. We treat every correction request seriously and update pages when the evidence supports a change.
Terms and Legal
Use of this site is governed by our Terms and Conditions. Please read them before submitting any enquiry that relates to how the site operates or how we use information. We do not share personal contact information with third parties, and we use it only to respond to your message.
Online casino gambling in the United States is regulated at the state level. Legal real-money online casino gaming is available only in states where it has been specifically authorised. Players must typically be aged 21 or older and physically located within a licensed state at the time of play. Neither Online Casino List nor any casino we list can override these requirements. If you are unsure about the rules in your state, consult your state's gaming commission directly.
We aim to respond to all substantive enquiries within two to three business days. Messages about responsible gambling or urgent editorial corrections are treated as priorities. We appreciate you taking the time to write — reader feedback genuinely shapes the work we publish.